Grievance Redressal Mechanism

In order to ensure transparency, accountability and efficiency in the functioning of various recognized bodies, a grievance redressal mechanism shall be in place. The grievance can be categorised into following Types:-

Complaints to be lodged directly at NCVET :-

• AB against AB
• AB against AA
• AA against AB
• Complaints against NCVET

Complaints lodged by Learners/Stakeholders :-

• At the TP against all forms of institutions and service delivery
• At any other level

Complaints lodged by Training Provider :-

• Against AB
• Against AA

Each recognized body has to form a Grievance Redressal Committee

The Scope of Work of this Committee will be

• To ensure that grievances are resolved in a fair, transparent and easily accessible manner in stipulated time frame
• To be responsive to the concerns/complaints of beneficiaries
• To deter fraud and corruption and mitigate operational risks
• To improve the service delivery of the recognized bodies
• To enhance the trust among stakeholders

The Committee members will include representation from –

• Assessment and Certification Team (One member each for 2 levels of escalation)
• Training and Placement Team (One member each for 2 levels of escalation)
• Finance Team (One member each for 2 levels of escalation)

Escalation Matrix for the Grievance Redressal Committee within the Awarding Body will be as follows-

Prevention of Sexual Harassment (POSH)

Each Awarding Body has to form a PoSH Committee to ensure Prevention, Prohibition and Redressal of Sexual Harassment

The Committee includes-

• Two Women representatives
• One Representative from Human Resource Department
• One member from Legal department

The escalation Matrix will be as follows-